Customer Service - Drumright
In the everyday business world, chances are someone, somewhere down the line, will be unhappy. Customer service is about reliability and it's about relationship. It's about trust. It's about quality of your product and service, but even more it's about the quality of your service before, during and long after the situation. Learn how simply changing a few choice words can diffuse a tense or unhappy situation and instead create a happy customer.
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Spring '10 Sessions
Start Date: 4/6/2010 End Date: 4/10/2010
Hours: 3
Days Meet: Tuesday
Time of Class: 5:30-9:00 pm
Cost / Tuition: $15
Tuition cost does not include books, supplies, testing fees, uniforms, etc.
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